Business Analyst at DHL

PT Birotika Semesta (DHL)

DHL is the global market leader of the international express and
logistic industry. Through its international network linking more
than 220 countries and territories worldwide, DHL, as part of the
Deutsche Post World Net Group, is dedicated to offering customers
fast, reliable, responsive and cost-effective express delivery,
transport and logistics solutions.

DHL Express has been operating in Indonesia since 1973. Beginning in
1982, DHL's operations in Indonesia have been carried out by PT.
Birotika Semesta. Today, PT Birotika Semesta/DHL Express is the
largest air express company in Indonesia, with 90 outlets, 740
employees and is supported by a fleet of 300 vans equipped with
radio communications. DHL Express not only delivers documents,
packages and freight, but also provides value-added services to its
customers through a variety of logistic solutions.

DHL has expanded at a phenomenal rate and this continued growth
means that we are always looking for new people to embrace the DHL
culture. There is a great variety job opportunities at DHL, with
openings in all areas of our Express and Logistics businesses.

Currently we are looking for;

Business Analyst
(Jakarta Raya - Jakarta)

Responsibilities:

To establish regular measurement and reporting mechanisms for both
internal and external purposes, that accurately assess DHL's
performance toward agreed service standards.

Recommend/provide input to the Business Services Manager with regard
to program management and the necessary actions to ensure that DHL
is meeting its service commitments to Global and Advantage Customers
or corrective action as required.

Work with the Project Manager to conduct cost/benefit analysis to
identify issues, problems, opportunities and benefits of the
projects.

At an appropriate point, work with Country Global Account Managers
and Country Industrial Development Managers in gaining the necessary
information and understanding of business opportunities, such that
an appropriate solution can then be designed, costed and implemented.

Draft appropriate SOP's for all Global and Advantage Customers and
present to the Project Manager/Business Services Manager for
recommended implementation.

Other areas of responsibility as the Business Services Manager may
deem necessary.

Undertake appropriate market research in order to assist the Country
Industrial Development Managers with the identification and
conversion of new business opportunities within the Advantage
Customer and Network Buyer sectors.

Develop new/hybrid service and product solutions in order to meet
demands of customers managed by the Commercial Group following
endorsement by the Business Services Manager.

Report monthly on DHL's performance toward service standards for all
Global Multinational customers, together with recommended actions
for improvement.

Assist other staff in the region in identifying service improvements
and responding to their requests for performance measurement
reporting.
Requirements:

University degree or Educated to tertiary level, preferably with a
degree in Business Management or a commercially orientated subject
(eg. MBA, Logistics etc)

Minimum 3 years relevant experience.

Previous experience gained with DHL in the Operations/Services
environment is preferred, however it is possible that the role may
suit a graduate trainee who has at least 1-2 years work experience.

Excellent understanding of Supply Chain Management, including
logistics practices, JIT, inventory control systems, ordering
systems, information technology etc.

Total dedication to and focus upon servicing and supporting both
internal and external customers is absolutely essential.

Computer literate (Excel, Word, Powerpoint,) with a good
understanding of information systems needs relating to the
courier/freight industry.

A positive and contributory attitude and strong team player.

Excellent communication in English (written and spoken)
comprehension and communication are essential.

Send your CV to
resourcing.id@ dhl.com